We walk into a healthcare facility, be it a hospital, primary care, or a specialised clinic, with complete trust that we will receive the best medical and nurturing from the carers while there. Healthcare carers play a vital role in our well-being. So much so that the World Health Organization (WHO) declared the years 2006 to 2015 as “The decade of the human resources for health.” It wasn’t until the COVID-19 pandemic showed up that we began to really understand just how de