THE HEART OF
HIGH PERFORMANCE
DIFFICULT CONVERSATION WORKSHOP
Why Are Your Managers Avoiding Difficult Conversations?
Your managers see the problems. The underperformer who's dragging down the team. The destructive behaviour that everyone's working around. The conflict that's affecting client work.
They know exactly what needs to be said. But they're not saying it.
So it lands on your desk. Again. By the time it does, your best people are frustrated, clients are noticing, and you're spending hours fixing what should have been handled in twenty minutes, three months ago.
This is not a capability problem. Your managers don't know how to have these conversations.
I teach them how.
DIFFICULT CONVERSATIONS
WHAT'S INCLUDED
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A one-day workshop customised to your manager's real situations.
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Identify what's holding them back - fear of conflict, imposter syndrome, fear of being disliked -
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Provide them with practical conversation frameworks they can apply immediately with their teams.
WHAT WILL THEY LEARN
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When and how to escalate vs handle it themselves
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Follow up effectively so conversations lead to change.
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Address underperformance and behaviour issues directly.
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Handle defensive reactions, tears, and pushback without backing down.
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Stay composed instead of backing down when the conversation feels uncomfortable.