Firm-wide work in Law, Accountancy and Insurance
It shows up in revenue that slows while everyone looks elsewhere for the reason. In clients who sense something is off but cannot name it. In good people who stop doing their best work and start taking calls from recruiters. In the firm's reputation in the market, quietly eroding while the work still gets done.
Firms come to me when silence has started to look like consent.
When the situation has become too familiar to challenge and too costly to ignore, the only move is to bring in someone who sits outside it.
Before my 27 years working with professional services firms, I worked in social work and mental health. That is where I learned that what a situation presents as and what is driving it are rarely the same thing.
Most firms have already decided the problem is one person.
It rarely is.
Once the actual source is found, the firm discovers how much capacity it has. Decisions that have been stalled for months start to move. People bring ideas they would previously have kept to themselves. Accountability holds at every level, not just at the top.
By the time a firm reaches out, they know that what they are carrying is bigger than anything internal can fix.
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They become your culture.
What your firm works around eventually works against it.
Issues that do not get addressed do not disappear.
Avoidance does not announce itself. It accumulates.
Every time something gets managed around instead of dealt with, everyone in your firm is watching. They learn whose behaviour sits above challenge, which rules apply to the chosen few, and what your firm actually stands for.