Privacy Policy

The Heart of High Performance | Gail Page

www.theheartofhighperformance.com

Last updated: May 2025

This policy explains what personal data I collect through this website, why I collect it, how I use it, and your rights in relation to it. I have written it to be clear and specific. If you have any questions that are not answered here, you can contact me directly.

1. Who is responsible for your data

Gail Page, trading as The Heart of High Performance, is the data controller for all personal data collected via this website. I am registered with the Information Commissioner's Office (ICO) in accordance with UK GDPR.

2. What data I collect and why

Contact form enquiries

When you submit an enquiry via the contact form on this website, I collect:

Your name
Your email address
Any other information you choose to include in your message

I use this information solely to respond to your enquiry. The legal basis for processing this data is legitimate interests: you have contacted me directly and expect a response.

The Avoidance Audit

The Avoidance Audit is
a downloadable resource available on this website. To access it, you will be asked to provide your name and email address. I use this information to send you the resource and, where relevant, to follow up with information about my work that may be useful to you.

The legal basis for processing this data is legitimate interests. You will not be added to any marketing list without your explicit consent.

Mailing list

I may in the future offer a mailing list or newsletter. If I do, I will collect your name and email address, with your explicit consent. You will be able to unsubscribe at any time. This policy will be updated when that feature is live.

3. How I store your data

Enquiries submitted via the contact form are delivered directly to my inbox. I do not use a CRM or a third-party contact management system at present.

I take reasonable steps to keep your data secure. I will not retain your personal information for longer than necessary for the purpose for which it was collected.

4. Who I share your data with

I do not sell, rent, or share your personal data with third parties for marketing.

Your data may be processed by third-party service providers who support the operation of this website (for example, website hosting). These providers act as data processors on my behalf and must handle your data in accordance with UK GDPR.

5. Cookies

This Cookie Policy explains how we use cookies and similar technologies on our website. By continuing to browse or use our site, you agree to the use of cookies as described below. This policy is designed to comply with the UK General Data Protection Regulation (UK‑GDPR), the EU General Data Protection Regulation (EU‑GDPR), and the Privacy and Electronic Communications Regulations (PECR).

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site function properly, improve your experience, and provide information to website owners. Some cookies process personal data, such as IP addresses or unique identifiers.

Types of Cookies We Use

Strictly Necessary Cookies — Required for the website to operate and cannot be switched off. These are processed under the lawful basis of legitimate interests or performance of a contract.
Performance Cookies — Collect anonymous data about how visitors use the site. These are only activated with your consent.
Functionality Cookies — Remember your preferences to provide a more personalised experience. These require your consent.
Targeting/Advertising Cookies — Used to deliver relevant adverts and measure campaign performance. These require explicit consent before being set.

How We Use Cookies

We use cookies to:

Ensure the website works correctly
Analyse site traffic and usage
Remember user preferences
Improve performance and user experience
Deliver relevant marketing (where applicable)

Where cookies involve the processing of personal data, we do so in accordance with the UK‑GDPR/EU‑GDPR principles of lawfulness, fairness, transparency, data minimisation, and security.

Legal Basis for Using Cookies

Under GDPR, we rely on:

Consent for all non‑essential cookies (performance, functionality, targeting).
Legitimate interests or contractual necessity for essential cookies required for the site to function.

You may withdraw your consent at any time.

Third‑Party Cookies

Some cookies may be set by third‑party services we use, such as analytics providers, social media platforms, or embedded content. These third parties may process your data in accordance with their own privacy policies. Where required, we obtain your consent before these cookies are set.

Managing Cookies & Withdrawing Consent

You can manage or disable cookies through:

Our on‑site cookie consent banner
Your browser settings
Clearing stored cookies at any time

Disabling certain cookies may affect website functionality.

6. Your rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you
Ask me to correct inaccurate or incomplete data
Ask me to delete your data, where there is no lawful reason for me to continue holding it
Object to how I am using your data
Ask me to restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact me using the details below. I will respond within one calendar month.

7. Complaints

If you are unhappy with how I have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

ICO website: www.ico.org.uk

ICO helpline: 0303 123 1113

However, I would always prefer the opportunity to address your concern directly before you contact the ICO. Please get in touch with me first.

8. Changes to this policy

I may update this policy from time to time. The date at the top of this page will always show the most recent version. I recommend checking back periodically if you use this website regularly.

9. Contact

If you have any questions about this policy or how I handle your data, please contact me:

Gail Page

The Heart of High Performance

Email: gail@theheartofhighperformance.com

Phone: +44 7864 993 599